Contact Us
| Austria Vienna Mahlerstrasse 7 Top 15+16 1010 Vienna Tel +431 513 42 40 Fax +431 513 42 409 SWIFT: ARABATWW Hours: 09:00 – 12.30, 13:30 – 15:00 Mon–Fri Click here for map |
Germany Frankfurt Bockenheimer Landstrasse 24 60323 Frankfurt am Main Tel +49 (0)69 24 25 90 Fax +49 (0)69 23 54 71 SWIFT: ARABDEFF Hours: 10:00–16:00 Mon-Fri Click here for map |
Italy Milan Corso Matteotti 1A 20121 Milan Tel +39 02 7639 8521 Fax +39 02 7821 72 SWIFT: ARABITRR Hours: 08:30 – 13:30, 14:30 – 16:30 Mon–Fri Click here for map |
Spain Madrid Paseo de la Castellana 31, Planta baja 28046 Madrid Tel +34 91 30 84 290 Fax +34 91 30 86 484 SWIFT: ARABESMM Hours: 09:00 – 18:00 Mon–Thu, 09:00 – 15:00 Fri Click here for map |
United Kingdom Head Office 13-15 Moorgate London EC2R 6AD Tel +44 (0)20 7315 8500 Fax +44 (0)20 7600 7620 SWIFT: ARABGB2L Sortcode: 40 50 44 Click here for map |
United Kingdom Private Banking 35 Park Lane, Mayfair London W1K 1RB Tel: +44 (0)20 7355 8230 Fax: +44 (0)20 7499 4193 SWIFT: ARABGB2L Sortcode: 40 50 44 Hours: 09:30 – 15:30 Mon-Fri Click here for map |
| France Paris 26 Avenue des Champs Elysees 75008 Paris P.O. Box 319 75365 Paris Cedex 08 Tel +33(0)1 45 61 60 00 Fax +33 (0)1 42 89 09 78 SWIFT: ARABFRPP Hours: 09:30 – 16:00 Mon–Fri Click here for map |
45-47 La Croisette 06400 Cannes Tel +33 (0)4 93 38 01 01 Fax +33 (0)4 93 99 59 39 SWIFT: ARABFRPP Hours: 09:00 – 12:15, 14:00 – 17:00 Mon–Fri Click here for map |
Corporate & Institutional Banking - marketing@eabplc.com
Human Resources - humanresources@eabplc.com
Private Banking - privatebanking@eabplc.com
Treasury & Capital Markets - GB-Treasury@eabplc.com
SWIFTBIC
ARABGB2L
Europe Arab Bank plc Complaints Procedure
Europe Arab Bank plc has internal procedures for the reasonable and prompt handling of complaints.
In the first instance you should contact the person who normally handles your account and notify them of your complaint. If your account handler is unable to remedy your complaint, they will refer you to their department manager. If you would rather not speak to your account handler about your complaint, or they are unavailable, please ask to speak to their department manager.
Unless we are able to resolve your complaint by the following business day, a letter acknowledging receipt of your complaint will be issued within 5 business days of its receipt by us including a copy of this internal complaints handling procedure. This letter will include the name and job title of the person handling your complaint and with whom you should have contact on matters relating to it.
Where your complaint has been made orally, we will ensure that our letter of acknowledgement states our understanding as to the nature of the complaint being made, and you will be invited to confirm in writing the accuracy of our understanding.
We aim to resolve your concerns as soon as possible after receiving your complaint and send you our final response. If we have been unable to complete our investigation quickly we will send you an update letter which will outline our progress thus far and if possible a final time scale which must be within eight weeks of receiving your complaint.
If our investigation has still not been completed within eight weeks after receipt of your complaint we will inform you in writing that the investigation is not complete, explaining the reasons why, and likely outcome date for completion, and explain that if you are dissatisfied with our progress, and are eligible to do so, then you may have the right to refer the complaint to the Financial Ombudsman Service (“FOS”); and enclose a copy of the FOS standard explanatory leaflet “your complaint and the ombudsman”.
Upon completion of our investigations we will write to you with our final response explaining clearly:-
- The outcome of the investigation;
- The nature and terms of any offer of settlement that we are prepared to make, if applicable;
- The process whereby, if you are still not satisfied, you can pursue the matter further with us;
- That we will regard the matter as closed if you do not respond within 8 weeks of our final decision letter.
- That if you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the FOS, but you must do that within six months of our final decision letter or you may lose the right to have the matter considered.
Europe Arab Bank plc will never ask you to disclose your banking or personal details by email, or request these details through a third party. more